Terms and Conditions

                                                    Company Details Schedule                                              BACK

Legal name of retailer                           Colinton Manufacturing Ltd

Trading name                                          MacKay Furniture

Business structure                                  Limited Company

Company registration number              SCO 91244

Principal Trading address                      343 Comber Rd, Dundonald, Co. Down BT16 1XB,           

                                                                  Northern Ireland                   

Website                                                     https://mackayfurniture.co.uk/

Customer service telephone                  +44 73 5627 3313

Customer service email                          rod@mackayfurniture.co.uk

Privacy contact email                              rod@mackayfurniture.co.uk

                                             Website Terms and Conditions of Sale

Last updated: 11 July 2026

These Terms and Conditions of Sale apply to all sales by Colinton Manufacturing Ltd, trading as MacKay Furniture, to customers who buy or order furniture, home furnishings, accessories, bespoke goods or related goods through our website, showroom, telephone, email, social media, messaging platforms or any other sales channel.

Nothing in these Terms affects a consumer’s statutory rights. Where any provision would otherwise conflict with rights that cannot lawfully be excluded or restricted, that provision will apply only to the fullest extent permitted by law.

1. About these Terms

1.1 These Terms set out the legal basis on which we sell Goods to customers. They apply to website sales, showroom sales, telephone sales, email sales, social-media sales and all orders where we accept payment or agree to supply Goods.

1.2 These Terms should be read together with our Privacy Policy, Cookie Policy and Delivery, Returns and Warranty Policy. If there is any inconsistency, these Terms take priority over the customer-friendly Delivery, Returns and Warranty Policy.

1.3 By placing an order, making a payment, paying a deposit, clicking to accept these Terms, or otherwise proceeding after being given access to these Terms, you agree to be bound by them.

1.4 We may update these Terms from time to time. The version that applies to your order is the version available or notified to you at the time the order is placed, unless we are required by law to make a change that applies retrospectively.

2. Definitions and interpretation

2.1 In these Terms, the following expressions have the meanings set out below:

Expression                   Meaning

Bespoke Goods           Goods made, ordered, altered, upholstered, finished, cut, configured, personalized or otherwise supplied to a customer’s specification, selection, dimensions, fabric, colour, finish, modular layout or individual requirements.

Business Customer     A customer who buys Goods wholly or mainly for business, trade, professional or commercial purposes.

Company, we, us, our     Colinton Manufacturing Ltd, trading as MacKay Furniture, whose details are set out in the Company Details schedule.

Consumer                      An individual acting for purposes that are wholly or mainly outside that individual’s trade, business, craft or profession.

Contract                              The contract formed between you and us for the sale and purchase of Goods under these Terms.

Delivery                               Delivery by us, our staff, a courier, carrier, manufacturer, supplier or third-party delivery contractor, where delivery has been agreed with you.

Goods                               Furniture, furnishings, accessories, display items, clearance items, bespoke items, made-to-order items, products and related goods supplied by us.

Order Confirmation       Our written acceptance of your order, which may be sent by email, website confirmation, invoice, receipt, payment confirmation or other written communication.

Standard Goods               Goods that are not Bespoke Goods, not personalised, and not made or ordered to a customer’s individual specification.

Website                                https://mackayfurniture.co.uk  and any related webpages operated by or for us.

you, your, customer        The person, business or organisation placing an order or buying Goods from us.

2.2 References to writing include email and other electronic communications. References to law include any amendment, replacement or re-enactment of that law. Headings are included for convenience only and do not affect interpretation.

3. Information about us and how to contact us

3.1 We are Colinton Manufacturing Ltd, trading as MacKay Furniture. Our company details, trading address, contact details and website address are set out in the Company Details schedule at the beginning of this document.

3.2 You can contact us using the telephone number, email address or postal address shown in the Company Details schedule.

3.3 If we need to contact you, we may do so using the contact details you provided when placing your order. You must ensure those details are complete, accurate and kept up to date until your order is completed.

4. Who these Terms apply to

4.1 These Terms apply to Consumers and Business Customers. Some rights and remedies apply only to Consumers and will not apply to Business Customers.

4.2 If you place an order on behalf of a business, organization or another person, you confirm that you have authority to bind that business, organization or person to these Terms.

4.3 We may refuse or cancel an order if we reasonably believe that the order contains an error, the Goods are unavailable, the order cannot lawfully be fulfilled, payment is not authorized, or the order appears to be fraudulent, abusive or placed for resale without our agreement.

5. Products, descriptions, measurements and natural variations

5.1 We take reasonable care to ensure that product descriptions, images, dimensions, finishes and prices on our Website and other sales materials are accurate. However, images are for illustrative purposes and colours, textures, grain, shade, finish and scale may vary depending on screen settings, lighting, batch, natural materials and manufacturing tolerances.

5.2 Furniture made from wood, leather, fabric, stone, metal, rattan, cane, veneer, marble or other natural or semi-natural materials may show natural marks, grain, scars, wrinkles, shade differences, knots, pattern variations and other characteristics. These are not defects unless they fall below the standard a reasonable person would regard as satisfactory for the Goods supplied.

5.3 Measurements are approximate unless expressly stated to be guaranteed. You are responsible for checking that the Goods will fit through doors, corridors, staircases, lifts and rooms and will be suitable for your intended space.

5.4 Display items, clearance items, ex-display Goods and sale Goods may have minor marks, wear, fading, repaired areas or other imperfections. Any significant known imperfections will be described before sale where reasonably practicable.

5.5 Product availability, lead times and specifications may change because furniture is often manufactured, imported, finished, upholstered or supplied through third parties. We will contact you if a material change affects your order.

6. Orders and contract formation

6.1 An order is an offer by you to buy Goods from us. A Contract is formed only when we accept your order by issuing an Order Confirmation, accepting payment, accepting a deposit, issuing an invoice or otherwise confirming that we have accepted the order.

6.2 Website acknowledgements, basket confirmations or automated emails may confirm that your order has been received, but they do not necessarily mean that we have accepted the order unless they clearly state that the order has been accepted.

6.3 Bespoke, custom and made-to-order Goods. Where Goods are Bespoke Goods, you are responsible for ensuring that all specifications, measurements, materials, finishes, colours, fabrics, options and other order details are correct before we accept the order or begin manufacture, ordering, cutting, upholstery, finishing, preparation from stock or other work. Bespoke Goods are made or supplied to your individual requirements and, where permitted by law, cannot be cancelled, returned or refunded for change of mind once accepted, ordered, manufactured, altered, cut, upholstered, finished or otherwise prepared for you. This does not affect your statutory rights if the Bespoke Goods are faulty, not as described, not of satisfactory quality or not fit for a particular purpose made known to us and accepted by us.

6.4 Once an order is accepted or paid for online, or once you pay a deposit or otherwise proceed after being given access to these Terms, that action implies automatic and complete acceptance of these Terms.

6.5 We may contact you to clarify order details before acceptance. If we cannot resolve a material uncertainty, we may decline the order or pause the order until the details are resolved.

6.6 Any quotation is valid only for the period stated in the quotation. If no period is stated, the quotation may be withdrawn or amended at any time before a Contract is formed.

6.7 If an obvious pricing, product or website error occurs, we may reject or cancel the affected order and refund any payment received. We will not be required to supply Goods at an obvious error price.

7. Prices, deposits, payment and retention of payments

7.1 Prices are shown in pounds sterling. Prices include VAT where VAT is applicable unless we state otherwise.

7.2 Delivery charges are not included unless expressly stated. All deliveries are quoted separately on a case-by-case basis and must be agreed with the customer before manufacture, ordering, preparation from stock or dispatch where delivery is required.

7.3 We may require payment in full or a deposit before accepting an order, reserving stock, ordering materials, starting manufacture, preparing stock, arranging delivery or releasing Goods for collection.

7.4 Deposits may be non-refundable where this is stated before payment and where permitted by law, especially where we incur supplier costs, manufacturing costs, upholstery costs, preparation costs, administrative costs, storage costs, delivery costs or other losses because of the order.

7.5 Payment must be made by an accepted payment method. We may refuse to release Goods until cleared payment has been received in full.

7.6 If any payment is reversed, disputed, charged back, declined or not received, we may suspend performance, withhold Goods, cancel the order, recover reasonable costs and pursue any outstanding sum.

7.7 Where permitted by law, if you cancel without a legal right to cancel, refuse delivery, fail to collect, provide incorrect specifications, fail to make payment, or otherwise repudiate the Contract after we have accepted the order or incurred costs, you will forfeit any payment made and we may retain all sums paid, or such lesser sum as fairly reflects our losses, costs, depreciation, bespoke nature of the Goods, reduction in resale value, supplier charges, storage costs, delivery costs and administration. This clause does not limit any statutory refund right that cannot lawfully be excluded.

8. Customer specifications, access checks and suitability

8.1 You must check all measurements, room dimensions, access routes, stairways, doorways, ceiling heights, lift sizes, parking restrictions, floor protection requirements and other practical matters before ordering.

8.2 You must tell us before ordering if there are narrow roads, stairs, parking restrictions, time restrictions, fragile floors, access limitations, remote locations, building-management rules or other circumstances that may affect delivery, collection, installation or access.

8.3 We are not responsible for Goods failing to fit into or through your property where the Goods conform to the Contract and the issue arises from incorrect or incomplete information, inadequate access or a failure to check measurements.

8.4 Where we provide informal guidance about measurements, access or suitability, that guidance is not a substitute for your own checks unless we expressly agree in writing to carry out a paid measurement or survey service.

9. Collection and delivery arrangements

9.1 Customer collection is the normal arrangement unless delivery is expressly agreed with us in advance.

9.2 Delivery is available only by prior arrangement and only where agreed with the customer before manufacture, ordering, preparation from stock or dispatch. Delivery is not automatically included in the price unless we state this in writing.

9.3 All deliveries are quoted separately on a case-by-case basis. A delivery quotation may depend on distance, size, weight, access, manpower, timing, location, parking, courier charges and whether the Goods are delivered by us, the manufacturer, a supplier or a third-party carrier.

9.4 Delivery dates and lead times are estimates unless we expressly state that a date is guaranteed. Furniture lead times may be affected by manufacturing, upholstery, shipping, customs, supplier availability, weather, transport disruption and events outside our control.

9.5 Unless we agree otherwise, delivery will be to the nearest safe and practical point at the delivery address. Delivery does not include assembly, installation, removal of packaging, removal of old furniture, hoisting, door removal or special handling unless expressly agreed and paid for.

9.6 You must ensure that an adult is available to accept delivery and that there is safe and reasonable access. If delivery cannot be completed because of access issues, absence, incorrect information, parking restrictions or other customer-related reasons, we may charge reasonable failed-delivery, redelivery, storage and administration costs.

9.7 If you arrange your own courier, carrier, installer or collection agent, that person acts as your agent. Risk may pass to you when the Goods are handed to you or your agent.

9.8 Where you collect Goods from us, you are responsible for safe loading, securing, transport and unloading unless we expressly agree otherwise. You must bring a suitable vehicle, suitable protective materials and enough help to handle the Goods safely.

10. Inspection, risk and title

10.1 You should inspect Goods on collection or delivery as soon as reasonably possible. You should tell us promptly if Goods appear damaged, incomplete, incorrect or faulty.

10.2 For delivered Goods, visible transit damage, missing items or obvious delivery issues should be reported within 48 hours of delivery where reasonably possible, with photographs of the Goods, packaging and damage. This helps us investigate delivery and carrier issues. Failure to report within 48 hours does not remove statutory rights, but it may make it harder to prove that damage occurred before delivery.

10.3 Risk in the Goods passes to you when the Goods are delivered to you, collected by you, or handed to your nominated carrier or collection agent, unless the law provides otherwise.

10.4 Ownership of the Goods passes to you only when we have received full cleared payment for the Goods and any agreed delivery, storage, assembly or other charges.

10.5 Until ownership passes, you must keep the Goods safe, insured, identifiable and free from damage and must not sell, dispose of or alter them.

11. Storage, delayed collection, failed delivery and abandoned Goods

11.1 You must collect or accept delivery of Goods within the timeframe agreed with us. If no timeframe is agreed, you must do so within a reasonable period after we tell you the Goods are ready.

11.2 If you delay collection or delivery, we may charge reasonable storage costs, insurance costs and administration costs after giving you reasonable notice.

11.3 If you fail to collect Goods, fail to accept delivery, do not respond to reasonable communications or do not pay sums due, we may treat the Contract as cancelled by you, retain payments where permitted by law, resell the Goods, and recover our reasonable losses and costs.

11.4 Where Goods are Bespoke Goods, made-to-order Goods or Goods with reduced resale value, our losses may include the full price of the Goods, supplier charges, manufacturing charges, delivery charges, storage charges and administration.

12. Cancellation and change of mind

12.1 Your cancellation rights depend on whether you are a Consumer or Business Customer, how the Contract was made, and whether the Goods are Standard Goods or Bespoke Goods.

12.2 Showroom and in-person purchases. If you buy Goods in person after seeing them, there is usually no automatic legal right to cancel for change of mind unless we expressly agree otherwise or the Goods are faulty or misdescribed.

12.3 Distance purchases of Standard Goods. If you are a Consumer and buy Standard Goods online, by phone, by email or by another distance method without seeing the Goods in person, you may have a statutory right to cancel within 14 days after the day you receive the Goods, unless an exception applies.

12.4 Bespoke Goods. The statutory change-of-mind cancellation right normally does not apply to Goods made to your specifications or clearly personalized. Clause 6.3 applies to Bespoke Goods.

12.5 Unless a statutory cancellation right applies, no cancellations are accepted unless agreed by us before delivery or pickup and before manufacture, supplier ordering, cutting, upholstery, finishing, preparation from stock or other work has begun.

12.6 If you wish to request cancellation, you must contact us clearly stating your name, order details, contact details and the Goods you wish to cancel. 

12.7 Where a statutory cancellation right applies, you must return the Goods within 14 days after telling us you wish to cancel. You are responsible for the direct cost of returning the Goods unless we have agreed otherwise or the Goods are faulty.

12.8 We may make a deduction from any refund for loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the Goods.

12.9 Business Customers have no statutory consumer cancellation right. Any business cancellation is at our discretion unless expressly agreed in writing.

13. Returns and refunds

13.1 Goods must not be returned to us without our prior agreement. Before returning any Goods, you must contact us and obtain confirmation that the return has been authorised and, where applicable, agree the method and arrangements for return. We may reasonably refuse to accept or take responsibility for any unauthorised return, except where this would affect any statutory rights that cannot lawfully be excluded or restricted.

13.2 Any Goods authorised for return must be complete, clean, unused except for permitted inspection, and returned in their original condition and packaging where reasonably possible, together with all accessories, care guides, fixings, certificates and documents supplied.

13.3 If you collected the Goods and a return has been agreed by us, you are responsible for returning them to us safely and in accordance with the agreed return arrangements. Unless we agree otherwise or the Goods are faulty, the cost, risk and organisation of return transport for collected Goods are your responsibility.

13.4 If Goods were delivered by us or on our behalf and a return has been agreed, the return or collection arrangements must be agreed with us before the Goods are returned. We may offer a collection service at a reasonable charge. Large furniture can be expensive to collect, and collection charges may depend on location, size, weight and access.

13.5 All returned Goods will be inspected by us following receipt. Subject to your statutory rights, any refund will be processed only after we have completed this inspection and confirmed the condition of the returned Goods.

13.6 Where returned Goods have been used, damaged, marked, altered, improperly handled, incompletely returned, or have otherwise suffered a reduction in value beyond what is reasonably necessary to inspect them, we may make a reasonable deduction from the refund, or apply a reasonable charge where legally permitted, to reflect the resulting loss in value, repair, cleaning, replacement of missing items or other reasonable costs, but only to the extent permitted by law.

13.7 Where a deduction or charge applies, we will notify you of the amount and the reason for it. Any remaining refund will then be made using the original payment method unless we agree otherwise.

13.8 We may withhold a refund until we have received the Goods back or, where applicable and permitted by law, until you have provided satisfactory evidence that the Goods have been returned.

13.9 Delivery charges are refunded only where required by law. If you selected enhanced, urgent, two-person, specialist or non-standard delivery, any refund of delivery charges may be limited to the cost of standard delivery where the law allows.

13.10 Nothing in this clause affects your statutory rights where Goods are faulty, not as described, not of satisfactory quality or not fit for purpose, or any other rights that cannot lawfully be excluded or restricted.

14. Faulty, damaged or misdescribed Goods

14.1 We are under a legal duty to supply Goods that conform to the Contract. For Consumers, Goods must be of satisfactory quality, fit for any particular purpose made known to us and accepted by us, and as described.

14.2 If you believe Goods are faulty, damaged or misdescribed, you should contact us promptly with your order details, a description of the issue and clear photographs where possible.

14.3 We may need a reasonable opportunity to inspect the Goods. Depending on the circumstances and the law, remedies may include repair, replacement, refund, price reduction or another appropriate remedy.

14.4 A fault does not include fair wear and tear, accidental damage, misuse, neglect, inadequate maintenance, commercial use where Goods were sold for domestic use, exposure to heat, sunlight, moisture or unsuitable conditions, incorrect assembly by you or a third party, unauthorised repair, or natural material variation.

14.5 Reporting delivery damage within 48 hours helps us deal with carrier claims and evidence. This reporting period does not remove any statutory right that cannot lawfully be excluded.

15. Commercial warranty

15.1 Unless we state otherwise for a specific product, we provide a 3-month commercial warranty against defects in materials and workmanship under normal domestic use from the date of delivery or collection.

15.2 The warranty applies only to the original purchaser and is not transferable unless we agree otherwise in writing.

15.3 The warranty does not cover accidental damage, misuse, neglect, improper cleaning, failure to follow care instructions, normal settlement of cushions or fillings, fabric pilling, colour fading caused by sunlight, natural leather or wood variation, wear and tear, commercial use, pet damage, water damage, heat damage, or damage caused by unauthorised repair or modification.

15.4 If a valid warranty claim is accepted, we may repair the Goods, replace the relevant part, provide replacement Goods, arrange a service visit, offer a price reduction, or provide another reasonable remedy.

15.5 This warranty is in addition to, and does not limit, your statutory rights.

16. Care, maintenance and use

16.1 You must use Goods in accordance with any care instructions, manufacturer guidance and reasonable care practices for the relevant materials.

16.2 You should keep furniture away from excessive heat, direct sunlight, damp, condensation, standing water, harsh cleaning chemicals and unsuitable environments.

16.3 Upholstery, leather, wood and fabric may change with age, use and exposure to light. Cushion interiors, padding and support materials may soften or settle with normal use.

16.4 You are responsible for ensuring that Goods are suitable for the intended environment, including domestic or commercial use, flooring, humidity, heating and exposure conditions.

17. Assembly, installation and third-party services

17.1 Assembly, installation, fixing to walls, removal of doors, hoisting, electrical work, plumbing, structural work, disposal of old furniture and removal of packaging are not included unless expressly agreed in writing.

17.2 If we agree to provide assembly or installation, you must ensure that the area is clear, safe and ready. We may refuse to carry out work where we reasonably consider conditions unsafe or unsuitable.

17.3 We are not responsible for work carried out by third-party installers, carriers or contractors appointed by you.

18. Website use, online accounts and security

18.1 You must not misuse the Website, attempt unauthorized access, introduce malware, scrape content unlawfully, interfere with Website operation, or use the Website for fraudulent or unlawful purposes.

18.2 If the Website allows account creation, you are responsible for keeping login details confidential and for all activity under your account unless caused by our breach of duty.

18.3 We may suspend or restrict Website access if we reasonably believe there is misuse, fraud, security risk or breach of these Terms.

19. Promotions, discounts and vouchers

19.1 Promotions, discounts, discount codes, sale prices and vouchers are subject to any stated terms, availability, expiry dates and exclusions.

19.2 Promotions cannot be exchanged for cash and may not be used with other offers unless we state otherwise.

19.3 If a promotion is applied in error, we may correct the order before acceptance or cancel and refund the affected order if the error is obvious.

20. Our liability

20.1 Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory rights that cannot be excluded, or any other liability that cannot lawfully be limited or excluded.

20.2 If you are a Consumer, we are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. We are not responsible for business losses, including loss of profit, loss of business, business interruption or loss of business opportunity.

20.3 If you are a Business Customer, subject to clause 20.1, our total liability arising out of or in connection with any Contract will not exceed the price paid or payable for the Goods giving rise to the claim.

20.4 We are not liable for delay or failure caused by events outside our reasonable control, including supplier delay, manufacturing delay, shipping disruption, customs delay, strikes, extreme weather, fire, flood, pandemic, transport disruption, utility failure, cyber incident, regulatory restriction or other events beyond our reasonable control.

21. Complaints and customer service

21.1 If you have a complaint, please contact us using the details in the Company Details schedule. Please provide your order details, contact details, a clear description of the issue, photographs where relevant, and your preferred outcome.

21.2 We will aim to acknowledge complaints promptly and investigate them fairly. Some issues may require inspection, supplier input, manufacturer input or courier input.

21.3 Consumers may also obtain independent consumer advice from appropriate consumer advice bodies. This does not prevent you from bringing a claim in court where you have a right to do so.

22. Intellectual property and website content

22.1 The Website, photographs, product descriptions, layout, text, graphics, branding and other content are owned by us or licensed to us and are protected by intellectual property rights.

22.2 You may view and print Website pages for personal purchasing and reference purposes. You must not copy, reproduce, exploit or use our content for commercial purposes without our written permission.

23. Privacy and personal data

23.1 We process personal data in accordance with our Privacy Policy. We use cookies and similar technologies in accordance with our Cookie Policy.

23.2 You must ensure that any personal data you provide to us is accurate and that you have authority to provide any personal data about another person, such as a delivery recipient or gift recipient.

24. Notices and communications

24.1 We may send order-related communications by email, telephone, SMS, post, account message or other contact method you have provided.

24.2 Notices to us should be sent to the postal or email address in the Company Details schedule unless we tell you otherwise.

25. General legal provisions

25.1 If any part of these Terms is found to be invalid, unlawful or unenforceable, the remaining parts will continue in effect.

25.2 We may transfer our rights and obligations under a Contract to another organization. If you are a Consumer, we will ensure that this does not reduce your rights under the Contract.

25.3 You may transfer your rights or obligations only with our written consent, except where the law gives you a right to do so.

25.4 A person who is not a party to the Contract has no right to enforce it unless the law provides otherwise.

25.5 These Terms, the Order Confirmation and any written specification accepted by us form the entire agreement for the purchase of the Goods, subject to statutory rights that cannot be excluded.

26. Governing law and courts

26.1 These Terms and any Contract are governed by the law of Northern Ireland.

26.2 If you are a Consumer resident in Northern Ireland, you may bring proceedings in the courts of Northern Ireland. If you are a Consumer resident elsewhere in the United Kingdom, you may have the right to bring proceedings in the courts of the part of the United Kingdom where you live.

26.3 If you are a Business Customer, the courts of Northern Ireland will have exclusive jurisdiction, subject to any mandatory legal rule that applies.